Frequently Asked Questions

You will save $10 per box compared to the regular price you'd normally pay.

You can choose to have the products delivered on your schedule. You can also pause, skip or cancel your subscriptions anytime. In addition, you can add a one-time shipment of a product with your next scheduled shipment.

You can swap sizes, change the frequency so you get more or less per month, add multiple boxes, skip a shipment, change your next delivery date, or cancel anytime.

You can log into your account by clicking the person icon off the main menu. Once logged in, click "Manage My Subscription". If you are unable to log in, you can try the password reminder link.  If that doesn't work, you will need to click here to create an account using the email address you purchased the subscription with.

Subscription orders are similar to one-time orders except they happen automatically on the scheduled date (and come with the subscription discount). The subscription date is not the date that you will receive your order but rather the date when your order will be processed and billed. Once it's processed, it will be in the queue to be fulfilled and shipped out.

Yes! We feel 3rd party testing and certifications are important in order to achieve transparency and accountability.

All of our products go through rigorous testing before we launch them. First we start with theoretical testing. We review all of our selected materials and ingredients to ensure they are providing a true benefit, are non-irritating to the skin, and have no unwanted byproducts. Once theoretical evaluation is complete, we run full product stability on the products. This ensures that everything that is in the product will remain stable for the intended lifecycle of the product. 

To confirm our products are non-irritating to the skin, we contract a third party clinical testing facility.

Depending on the product, other testing is conducted, this could include efficacy testing, naturalness testing, biodegradability testing and more. All testing we do is done at accredited third party labs.

NO! We do not test on animals and we ensure all the ingredients we are adding haven’t been tested on animals. We have even gone to the step of certifying our non-diaper products with Leaping Bunny, a third party certifier that keeps up accountable to this commitment. 

Why aren’t the diapers certified by Leaping Bunny? Leaping Bunny only certifies personal care, and home care products. As diapers do not fall into those categories, they do not certify them. Rest Assured, we hold our diapers to the same standard, they just aren’t certified.

Yes! Our products are designed for sensitive skin and have been dermatologist tested and approved. In addition, our bath line has also been tested by an ophthalmologist to ensure it's easy on the eyes.

Since 1996, the Leaping Bunny Program, operated by the Coalition for Consumer Information on Cosmetics in the US and Canada, has been connecting compassionate consumers to cruelty-free companies under its Corporate Standard of Compassion for Animals. Companies must pledge to end animal testing at all stages of product development in addition to recommitting to the program annually and being open to third party audits.

EWG is the Environmental Working Group. EWG is a non-profit committed to clean and transparent products. With the EWG VERIFIED™ mark on a product, you can be sure it's free from EWG's chemicals of concern and meets our strictest standards for your health.

The USDA Certified Biobased Product label, displayed on a product certified by USDA, is designed to provide useful information to consumers about the biobased content of the product. We are choosing to use this certification to communicate the amount of ingredients that are sourced from a plant based (renewable) resource.

The % on the packaging shows the amount of plant based or renewable carbon is in the product rather than synthetic, petroleum based or non-renewable. We aim to maximize the amount of renewable resources used, but we can’t always use plant based ingredients if health or performance is potentially compromised. For example, there are some components such as preservatives, which are not available in renewable form, but have to be added to the product for the health and safety of the users

1% for the Planet is a global movement inspiring businesses and individuals to support environmental solutions through annual memberships and everyday actions. They advise on giving strategies, they certify donations and they amplify the impact of our network.

We ship anywhere within the contiguous US.

We offer FREE SHIPPING if you spend at least $50 within the contiguous US. For orders less than that, we unfortunately have to charge a fee. We also offer faster shipping options if needed.

Our fulfillment team will usually get orders shipped out the same day or next day and will typically arrive within 3 business days after being shipped.  We also offer expedited shipping which is typically 2 business days in transit.  If your order is over $50, the free shipping that is included is typically 3 business days in transit.

If you live in Canada, please visit our Canadian site at at https://ecopeaco.ca

Yes! You can return or exchange any unopened packs. We will send you a return label.

We recently updated our products to new and improved versions. If your order was canceled it’s because the classic version was purchased and we no longer sell them. Not to worry, simply update your subscription and place a new order for the updated version. If you have any issues please contact our support team.

We currently offer single packs available for purchase that are perfect for a test run. We are also looking into the possibility of having sample packs or trial offers. This may be available in the future!