Privacy Policy

Effective Date: April 8, 2025

This Privacy Policy describes how The Eco Pea Company Inc. ("we", "us", or "our") collects, uses, and shares personal information when you visit or make a purchase from our website.

Information We Collect

We collect personal information that you voluntarily provide when you:

• Place an order
• Subscribe to our communications or services
• Sign up for or manage a subscription
• Receive SMS messages or notifications
• Contact our customer service team
• Engage with us via social media or advertising platforms (e.g., Facebook, Instagram, Google, TikTok)

This information may include your name, email address, billing and shipping address, phone number, payment details, and purchase history.

Automatically Collected Data

When you visit our website, we automatically collect certain information such as your IP address, device information, browser type, pages viewed, and how you interact with our website. This data is collected using cookies, pixels, and similar technologies.

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide and manage subscriptions
• Send transactional messages, including SMS updates related to your orders or subscriptions
• Respond to inquiries and provide customer support
• Send marketing and promotional communications (if you’ve opted in)
• Analyze website usage and improve our services
• Personalize your shopping experience
• Prevent fraud and maintain security

Consumer Health Data Disclosure

In limited cases, we may collect optional health-related information that you choose to share with us—such as your child’s age or weight—to recommend the most appropriate product size. This information is collected solely to enhance your shopping experience and is not used for diagnosis or treatment purposes.

We do not sell or share this information with third parties for advertising or marketing. It is stored securely and only accessed for the stated purpose. If required by law, we will request your explicit consent before collecting or using this type of data.

You can request to access or delete this data at any time by visiting our Contact page.

Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties to help us operate our business and provide services, such as:

• Payment processors
• Shipping and logistics partners
• SMS and email communication services
• Advertising platforms (Facebook, Instagram, Google, TikTok)
• Analytics and website optimization tools

Our E-commerce Platform

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your personal information is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

For more information, you can view Shopify’s Privacy Policy here.

Your Rights

If you are a U.S. resident, you may have the right to:

• Access the personal information we hold about you
• Request that we delete your information
• Opt out of marketing communications at any time
• Withdraw consent to SMS messages by replying STOP

To make a privacy-related request, please visit our Contact page.

Do Not Track

Our website does not respond to Do Not Track signals. However, you can manage your cookie preferences through your browser settings.

Data Retention

We retain your personal information as long as necessary to fulfill the purposes outlined in this policy unless otherwise required by law.

Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information.

Children’s Privacy

We do not knowingly collect or solicit personal data from children under 13. If we learn we have collected such data, we will delete it promptly.

Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

Contact

If you have questions about this Privacy Policy or need to submit a request, please visit our Contact page.